Welcome to The Gateacre Brow Practice
Hello and welcome to The Gateacre Brow Practice website!
We are based in the leafy suburbs of Gateacre and Woolton. The practice serves approx. 7000 patients, offering a diverse range of services to meet your health care needs.
inform your pharmacy and the surgery if you are receiving medicines that you are not taking. Please take the time to have a look at our website - it has the most current information on what we provide and how you can get help.
We do try our very best to offer you a first class service. At times, we may fall short of this and we would like to know! If there is something we have got wrong or you feel there are things we could improve on, then please feed this back to us. If you have a complaint about any aspect of our service then please do speak to a member of the reception team to see how best we can resolve the issue. If this is not to your satisfaction, then please ask us how to complain formally.
If you have a disability please let us know so that we ensure your records are coded correctly and so that assistance will be offered without the need for you to ask
LATEST THINGS TO KNOW...
Dr Caldwell Retirement
After 30 years of service to this practice Dr Caldwell is retiring. His last day in the practice will be on the 11th March 2019. We wish him all the very best for his future and his well deserved retirement. He will be very much missed by patients and staff.
Our practice list is open for new registrations for patients who live within our practice boundary to be able to register to be seen and visited at home should this be necessary.
We are also registering patients who live outside our practice boundary as long as they are happy to attend surgery to be seen as we are unable to offer visit service to patients outside our practice boundary. Please see New Patients tab at the top of this page and download pdf registration form to return in person to our Receptionists at either site.
Please do not order medication if you are not taking it. Please inform your pharmacy and the surgery if you are receiving medicines that you are not taking.
In 2015 as part of our GP contract we were asked to advise all of our patients aged 75 years and over who their Named GP was. This year we have been asked to give the same information to all patients aged under 75 years and we will advise you when you have contact with the practice and this has been included on the white part (right side) of prescriptions if you receive them, or when you visit reception. You can still see the GP of your choice subject to availability.
See our Further Information Page re. Named GP.
We have added a timetable of GP AVAILABILITY so you can see when your preferred doctor is consulting. This may vary from time to time due to holidays and study leave. Please ask reception if you are not sure.
We have started to update our PATIENT LEAFLETS section, with links to other websites and leaflets to help you manage your health. We will initially be focussing on ANTIBIOTICS and how we can all reduce the use of these vital medicines for the times when we really need them.
Very soon we will be publishing a quarterly NEWSLETTER with information related to our practice and city wide health related news. If you have any ideas for topics to include then please get in touch.
PATIENT REFERENCE GROUP
If you would like information on our Patient Reference Group please go to the Patient Group tab under Quick Links. You can also view the latest minutes from the last meeting. You can join the group by asking for information in practice or on line. The group meets currently 3 times per year and alternates afternoons and evenings to allow as many of the group as possible to attend though all viewpoints are important to us and you can add items to the agenda whether you attend meetings or not. Please look at the section for further information.
Do you have a phone service attached to your phone that screens your calls or blocks unknown numbers ??.
It could be us trying to contact you if you have requested a call back for any reason or to give you results etc if you have had tests carried out. Please see the scrolling tab re call screening at the top of this page for information.
If you have an urgent need to be seen on the day and other available appointments have been taken you will be included on the triage list of the Doctor on Call who is different each day and these appointments are in addition to the book on the day slots but are not available to book on line as they are urgent on the day appointments.
As with all appointments please book them only when needed and cancel them if you don't need them or can't keep an appointment you have booked. Appointments are always in high demand and an appointment not attended is an appointment wasted.
PLEASE CALL US ON 0151-295 9595
'Put Patients First' Royal College of GPs Website
'Your GP Cares' BMA Website
(Site updated 02/05/2019)